Shipping Policy

Business Information

Brand: Quessari

Company Name: Hainan Chenglei International Trade Co., Ltd.

Representative: Liu Yuan

Address: Room 2025-ZC-115, Rainforest Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No.1 Haoyuan Road, Nanhai Avenue, Jinyu Subdistrict, Longhua District, Haikou City, Hainan Province, China

Website: quessari.com

Email: service@quessari.com

Phone: +86 15794910727

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Product Category: Jewelry & Accessories

Shipping Policy

This Shipping Policy applies to all orders placed on quessari.com. By placing an order, you agree to the shipping terms described below.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Processing does not include shipping transit time. We will send a confirmation email once your package is dispatched.

Shipping Transit & Delivery

Standard international shipping: estimated transit 7–14 business days after dispatch.
Estimated delivery time is for reference only and cannot be guaranteed, delays may occur due to customs, weather or logistics events outside our control.

Customs & Import Duties

Buyers are responsible for any local import tax, customs duty or clearance fees that may apply in your destination country. We cannot predict or cover these charges.

Tracking & Lost Packages

A tracking number will be provided once your parcel ships. Please contact us at service@quessari.com if your tracking shows no update for over 10 business days. We are not liable for packages marked as delivered by courier but claimed missing, please verify your delivery address carefully before checkout.

Last updated: Oct 2026